vtlagent.exe

vtlagent.exe

The process file vtlagent.exe is an all-in-one utility that monitors your Internet connection to give you all kinds of information regarding connection problems. It monitors all popular internet transactions and alerts the user of the location of connection problems. It is available via Start -> Programs.

This process is a part of the program that gives PC users a complete view of their Internet activity connected through digital subscriber line (DSL), cable, or dial-up Internet access. It provides PC users complete, end-to-end network visibility, the ability to monitor the entire Internet path to determine which components are causing delays. From the dashboard, users can view specific details about current online session such as: 1) connection speed, 2) data transmission and 3) transaction time. This information data helps the user to identify and understand the source of performance delays, as well as discover informative trends affecting Internet usage. It monitors all network transactions from the PC, through the access device (such as the dial-up modem, cable modem or DSL modem), across Internet backbones, through the Internet Service Provider (ISP), and back. Additionally, It monitors the performance of popular Internet applications, such as Web, e-mail, RealAudio(TM), and common Internet protocols like File Transfer Protocol (FTP). When problems occur, it immediately isolates and diagnoses the source and alerts the user to take action. From busy signals to bottlenecks, it prescribes the appropriate remedy for resolving the issue.

It also improves the Customer and Service Provider Relationship. Through the data collected, the user is better informed of the root cause of the network delay or transmission failure. From a Service Provider’s perspective, it eliminates the pre-qualifying questions of a typical support call. It shows users the bottleneck points beyond service provider services -- alleviating the service provider as the sole source of problems. Service Providers can take advantage of these features to validate their level of service.

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